Question 1

How do I import leads/ numbers to Calley?

Accepted Answer

You can upload leads to Calley AutoDialer only thru the web panel hosted on https://portal.getcalley.com. You can use an XLS, XLSX or a CSV File to upload leads in your calley account. Once you login to your account you can create a new calling list and select the lead file that you want to import. To checkout the step by step process for uploading leads please - Click Here

Question 2

I am not able to subscribe to Free Trial as Recurring Payments option is not available on my card?

Accepted Answer

We are sorry to hear that. You can reach out to support via Whatsapp Chat or via Email for activation of your account.

Question 3

Is Calley a IVR, RoboCalling or an SIP Trunk Calling Service?

Accepted Answer

All calls made using Calley are routed through your GSM sim card. The end-user will see the caller ID of the number allotted to that sim card. So Calley in Not an IVR, Not a RoboCalling and Not a SIP Trunking Service.

Question 4

Can I use Calley to make calls from Desktop?

Accepted Answer

Yes. You can use Calley using a browser on your Desktop, Laptop or Tablet. You will need to ensure that your mobile app and calley web panel are connected to the same account and share an internet connection. To know about how to make call using Calley Call from Browser utility - Click Here

Question 5

Do you provide leads database?

Accepted Answer

At Calley we work towards providing you a world class auto dialer solution. Sadly we do not provide leads to make calls and hope you will have your own database to run a campaign.

Question 6

Is my data safe, will Calley sell or share my Data?

Accepted Answer

Yes, your data is safe with us. We never share or sell data that you have uploaded on your web panel. It is saved in a secure location only available to the user (and the team) who has uploaded it.

Question 7

Can my VA use Calley to make calls in the US?

Accepted Answer

Yes, your VA based out of Philippines or any part of the world can use Calley to call in USA. The calls made using Calley can be routed thru third party applications like TextNow, Skype or Google Voice which can be used by your VA's to AutoDial unlimited calls to USA .

Question 8

What is the structure of your XLS files to load leads in Calley?

Accepted Answer

XLS files you upload in the panel does not have a said structure you need to follow but there are 3 fields that are mandatory to be added - Name, Number and Notes. Checkout our Quick Setup Guide for Getting Started with Calley .

Question 9

How many Channels can Calley Call at once?

Accepted Answer

Calley calls thru mobile app installed on your phone. Hence it can call out one number at a time. The next number is dialled once the previous call is finished or disconnected.

Question 10

Can you connect call to the agent once the receiver says Hello?

Accepted Answer

Calley is NOT a Predictive Dialer. It will dial the calls automatically for you and ensures that you are ready to answer the call when your lead picks up.

Question 11

Can I Call Internationally using Calley?

Accepted Answer

Calley by default calls using your phone sim card but in case you want the calls to be done internationally then you can do so by using the App Mode in Calley PRO and TEAMS subscriptions. Checkout our Step by Step guide for enabling international calling using Calley ACD with Text now, Google Voice or Skype.

Question 12

How can I load list in mobile?

Accepted Answer

Calley at this time only allows you to load list using Calley Web Panel. You can not load lists using mobile. Checkout out our Step by Step Guide on how to load leads .

Question 13

I can not see my list in mobile?

Accepted Answer

If you are not able to see your list on the mobile then please ensure that you have logged into the mobile app with the same login details as of Calley Web panel, and that you can see the list in the web panel.

Question 14

How can I do Call Recording using Calley?

Accepted Answer

Yes you can integrate call recording with Calley Autodialer app. Check out how you can configure Call Recording in Mobile Phone and see recording in Web Panel .

Question 15

What number will the receiver see when they get a call thru Calley ACD?

Accepted Answer

Using Calley the calls can be sent thru your Mobile Sim Card or using third party apps like Second Line, Google Voice, TextNow or Skype . In case the call is made thru the Mobile Sim Card the number shown to the user is your sim number. In case the calls are routed thru the third party apps then in that case the number shown is the number allotted to you by the respective provider. How to autodial using Skype? How to autodial using TextNow?

Question 16

Can I import leads from JustDial, IndiaMart, Sulekha, ZoomInfo or any other leads company?

Accepted Answer

Calley allows integration with Pabbly Connect , Zapier and Make.com . This enables you to sync inbound leads as well as share of outbound calls done data with supported CRM's and lead generating companies.

Question 17

Can I sync reports with Google Sheets?

Accepted Answer

Yes, a sync of calls done data with Google Sheets is possible in case you are subscribed to an active Calley PRO or Calley TEAMS subscription. To know more visit the integration center in your Calley Web Panel.

Question 18

Can I send a Voicemail if someone is not receiving calls?

Accepted Answer

No, Calley does not allows broadcast of pre-recorded voice messages or voice calls at this time.

Question 19

How can I reach out to support?

Accepted Answer

You can reach out to support via Whatsapp , Email or thru Contact Us page.

Question 20

I want to talk to a Live Person in Calley Support?

Accepted Answer

To reach out and speak to a Live Person you can reach out to us on whatsapp or schedule a one-to-one meeting at a time of your convenience.

Question 21

Do you have integrations with HubSpot, SalesForce or Zoho CRM?

Accepted Answer

At present we have native integrations with Zoho CRM and HubSpot CRM with Calley Autodialer.

Question 22

What happens if my number is marked as spam?

Accepted Answer

In case your number is marked as spam you can either change your number or reach out to providers like TrueCaller to understand the reasons you are marked as spam and how you can manage reputation of the number you are using to make calls.

Question 23

Can I manage a Do Not Disturb or Do not Call List in Calley?

Accepted Answer

Yes, Calley allows you to upload a DND / DNC registry values right from the web panel. The numbers once added will be filtered out from future lists and no calls will be made to those numbers. Besides this Calley also allows a user to mark a number as DND at the end of the call in case you have called a DND / DNC number by mistake.

Question 24

What happens if I have called a DND / DNC number by mistake?

Accepted Answer

In case you have called a DND / DNC number by mistake apologise and take ownership of the mistake to the end user. This will prevent you from getting any back lash from the lead called. As you disconnect the call mark that number as DND from the mobile app right from the post call feedback screen. This will filter out this number from being called from the future lists.

Question 25

Can Callers see the Information about the Lead when they start a Call?

Accepted Answer

Yes the agent making the call can see the details uploaded on the web panel prior to making a call from Calley Mobile App.

Question 26

Do you offer Calling Minutes?

Accepted Answer

No we do not offer Calling Minutes.

Question 27

Can I schedule SMS or Whatsapp message delivery at a certain time using Calley?

Accepted Answer

No you can not schedule a SMS or Whatsapp delivery at a Schedule Time using Calley.

Question 28

What does max size of 2000 records mean?

Accepted Answer

This means that any calling list you import can have a max of 2000 records in the same. You can create multiple lists but each list will have a limit of 2000 records imported in the same.

Question 29

How can I export the reports into Excel Format?

Accepted Answer

Yes, check out the link on how you can export reports in excel format from the Calley Web Panel .

Question 30

How does Google Sheet Import Works?

Accepted Answer

In Google Sheets Import, you simply must Sign In with your Google Account and all your Google Sheets file will be shown up in the Web Panel. You just must select the Google Sheets File, give a List Name, and click on Submit, now you will be taken to the Match Fields page where you must match the fields and once that is done, you click on Import Data and your Google Sheets will be connect with Calley.

Question 31

Can I integrate Calley with my CRM using API's?

Accepted Answer

Yes. Calley can be integrated with Custom Integration as well. Also, you can integrate your CRM with Zapier, Pabbly Connect or Make.com. Also, we have the native integration of Zoho CRM and Hubspot CRM in Calley.

Question 32

Can I call the same number multiple times using Calley?

Accepted Answer

Yes, you can call same user multiple times.

Question 33

Can I get Calley customised as per my requirement?

Accepted Answer

Calley is a SaaS based solution and it cannot be customized as per the requirements, but you can let us know the feature by mailing us at support@getcalley.com , you need in Calley which can develop and make it live for you.

Question 34

Is there a Limit on how many calls can be made using Calley on a Daily, Weekly or Monthly basis?

Accepted Answer

If you are a Calley Personal user, there is a limit of 25 Calls per day, but if you upgrade to our Paid subscription, there are no limits to the calls.

Question 35

Can you explain different Calling Modes supported by Calley?

Accepted Answer

Calley has 4 Calling Modes- 1. Standard Mode: Auto Dials sequentially and then gives you a pop-up to update the Disposition of every call and move to the next call. 2. Uninterrupted Mode: Auto Dial sequentially but you will not get any pop-up to update the Disposition, it automatically moves to the next call. 3. App Mode: Allows integration of VoIP Apps such as TextNow, Skype, Second Line, Google Voice, etc. in Android 4. WhatsApp Mode: Allows to send one message to a list of numbers. Basically, used for sending Bulk WhatsApp message.

Question 36

Do you have an Unlimited Agents plan, If yes what is the cost for the same?

Accepted Answer

No. You can add up to 100 Agents with Calley.

Question 37

Can I use VOIP with Calley?

Accepted Answer

Yes. You can use the App Mode of Calley to make VOIP calls. It can do integration with Zoiper, Textnow, Skype or Google Voice.

Question 38

In Calley Teams will my agents make call from a Single Number?

Accepted Answer

All Agents will have their own mobile numbers from which they will call. One Single Number for all the Agents is not possible with Calley.

Question 39

How can I subscribe to Calley, what are the different payment options available?

Accepted Answer

You can subscribe to Calley by visiting: https://www.getcalley.com/pricing/ . You can subscribe to Calley using UPI, Debit Card, Credit Card, PayPal

Question 40

I want to re-churn an existing list, how can I do so?

Accepted Answer

You can rechurn the list by navigating to Manage Existing List, and selecting the List you want to rechurn, click on the View Button to Open the List, and you'll see Rechurn List button in the Top as the List opens.

Question 41

How can I setup Email Profile in Calley, I want all the emails to go thru my Email Server?

Accepted Answer

For setting up email profile with Calley, you need to connect your email id SMTP Server with Calley. Upon connecting you can send all the emails from your desired email ID.

Question 42

If I have created a list using Google Sheet Import and I update the sheet will it get updated in Calley?

Accepted Answer

Yes, once the google sheet sync with Calley, as you update the google sheet data will update on Calley also.

Question 43

Can an agent transfer call to another agent to team admin in Calley?

Accepted Answer

No. That feature is not available with Calley.

Question 44

Can I use API's to integrate Calley with my CRM?

Accepted Answer

Yes, Calley can be integrated with Custom Integration as well. Also, you can integrate your CRM with Zapier or Pabbly Connect.

Question 45

I want to become a reseller, is there an Affiliate Plan available?

Accepted Answer

Yes. You can become an Affiliate with Calley. Please follow the link to get yourself enrolled for Affiliate Program: https://www.getcalley.com/become-a-reseller/

Question 46

Can I use Calley for B2B Outbound Dialling?

Accepted Answer

Yes. You can use Calley for B2B Outbound Dialling

Question 47

Can you white label Calley?

Accepted Answer

No. White labelling is not available with Calley.

Question 48

Is there a Free Account Available?

Accepted Answer

Calley Personal Plan is a Free plan and will stay Free Forever. It limits the number of calls you can do daily, i.e., 25 calls/day.

Question 49

Can I use Calley to Call Overseas?

Accepted Answer

Yes. You can use Calley to call any country in the world. You have to upload the numbers in your web panel, and you can use your mobile service provider to make calls in any part of the world.

Question 50

Can I mask my number or use a burner number with Calley?

Accepted Answer

All Calley calls are routed through your GSM / Mobile Sim card. The person you called will see the caller ID of the number allotted to that sim card. If you have a Dual Sim Phone, you use your second number to make calls using Calley; that way, your personal number will not be shared with the leads you are calling.

Question 51

Can the lead call me back?

Accepted Answer

Yes. Since you are calling from your number, the lead you have called can call you back on the same number in case of a missed call.

Question 52

Will this work in the EU, US, or any country?

Accepted Answer

Calley works in all countries of the world. Since it is a mobile app on your phone, it saves you the hassle of manually dialling numbers. You can use it on an Android or iPhone to make calls automatically.

Question 53

Is there a per-call charge I have to pay?

Accepted Answer

There are no hidden fees or per-call charges for calling using Calley AutoDialer. Suppose you subscribe to Calley Personal Plan, which allows 25 daily calls. You will only have to pay the bill that your mobile service provider may impose for making calls.

Question 54

Can I send a pre-recorded message?

Accepted Answer

No. Calley does not support voice blast messages or voice messages. It is created for agents and business users who want to call and speak with their leads.

Question 55

Does Calley offer integrations with CRM or a Zapier Integration?

Accepted Answer

Calley is built on Rest APIs, so you can transfer data using API or Zapier Integration.

Question 56

How to upload leads in Calley PERSONAL, Calley PRO, and Calley TEAMS?

Accepted Answer

Calley Personal - In Calley personal, you can only upload one list that contains 50 records, and you can make 25 calls per day. For uploading a list. First create a file in CSV format having 3 columns (First name, Phone number, Notes). Go to Call list >> Standard import. Over here you can upload a list by giving a file name. Calley PRO - In Calley PRO, you can upload Unlimited lists, one list can contain up to 1,00,000 records, which will be divided to 2000 records once uploaded. For uploading a list. First create a file in CSV format which must have 3 columns (First name, Phone number, Notes). Go to Call list >> Power import or Google Sheet import.

Question 57

How to match the field columns with Calley?

Accepted Answer

Once the list is uploaded, you will be directed towards matching the excel file sheet column with Calley. In Calley Personal , you can only have 3 columns in the excel sheet (First name, phone number, notes). You need to match these columns in your excel sheet with Calley. In Calley Pro , you can have multiple columns in the excel sheet, but these 3 columns are mandatory (First name, phone number, notes). You need to match these columns in your excel sheet with Calley. In Calley Teams , you can have multiple columns in the excel sheet, but these 3 columns are mandatory (First name, phone number, notes). You need to match these columns in your excel sheet with Calley.

Question 58

How can one switch call lists in Calley?

Accepted Answer

Firstly, this can only be done in Calley Pro and Calley Teams. If you want to switch your calling list, in your mobile phone, when you are dialling in the existing list, you can see an option on the downside as “Load Another List”. But before that, you need to make sure you have uploaded another list in your web panel. When you click “Load Another List”, you can see the number of list you have uploaded and choose the list you want to switch.

Question 59

Can we add multiple numbers of the same person?

Accepted Answer

Firstly, this feature is only available in the paid plans such as Calley PRO and Calley Teams. You can add a maximum of 4 other numbers of the same person in the excel sheet you are uploading as Phone number 1, 2, 3 and 4. Right after you have made your call with his one number, you can see the option to call another number of the same person or call another person.

Question 60

How to import contacts on Mobile App?

Accepted Answer

Once you have successfully uploaded the list in the Web Panel of Get Calley, open the mobile application and login in, right after you are logged in you can see an option “Start Loading List:” in white colour and red background text. Once you click that, you can see the number of lists you have uploaded in the Web Panel and choose the list which you want to proceed with {in case of adding multiple lists}.

Question 61

How to avoid post call feedback pop up after each call?

Accepted Answer

You can avoid Post call Feedback pop up, by setting your calling mode as “Uninterrupted Mode”.

Question 62

Can we integrate the dialer with WhatsApp?

Accepted Answer

Yes, You can send WhatsApp messages through Calley using WhatsApp Mode, which is available only on Calley PRO and Calley TEAMS. Also, you can create WhatsApp template messages in the Get Calley Web Panel.

Question 63

Can we record calls made through Get Calley?

Accepted Answer

Yes, You can integrate your mobile phone using the Calley Call recording sync option, which is available only in Calley PRO and Calley TEAMS. Calley doesn’t have a Native Call Recording feature and it relies on the Auto-Call Recording feature available in Android phones. Calley has a feature of Call Recording Sync that allows to sync the Call Recordings from the phone to the Web Panel. To setup the Call Recording Sync, you need to have an Android phone that do not have a Google Phone Dialer (Blue & White Icon) but should have a custom Phone Dialer (Green Icon) and you need to have a Google Drive account. Auto Call Recording should be enabled on the Android phone.

Question 64

Can we record incoming calls in Get Calley?

Accepted Answer

No, you are not able to record the incoming calls. But you can log the incoming calls through Calley and see it on the Calley Web Panel. For that, you need to go to the Call list >> Incoming calls.

Help Center

Calley is a Cloud-Based Automatic Sales Dialer Software

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